Tixel
Tixel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tixel has 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Idea is nice for a resell app.
Cons: Cannot receice confirmatuon text to verify phone, Lack of customer service too many broken features.Recent recommendations regarding this business are as follows: "Dont use this site if you dont have to. Also if you were to deal with any issues itlll be virtually impossible for you to contact them since their cusomter support form is broken and you are talking to an AI bot which will never escalate or help you when necessary", "Avoid at all costs", "I dont recommend at all", "Trying to resell tix. Easy site to use but there is no text back to confirm your phone, Do not use until the the confirmation issue is resolved. leaving the customer out of luck.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tixel has 2.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Idea is nice for a resell app.
Cons: Cannot receice confirmatuon text to verify phone, Lack of customer service too many broken features.Recent recommendations regarding this business are as follows: "Dont use this site if you dont have to. Also if you were to deal with any issues itlll be virtually impossible for you to contact them since their cusomter support form is broken and you are talking to an AI bot which will never escalate or help you when necessary", "Avoid at all costs", "I dont recommend at all", "Trying to resell tix. Easy site to use but there is no text back to confirm your phone, Do not use until the the confirmation issue is resolved. leaving the customer out of luck.".
Review authors value the most Website. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service sucks and ticket buying flow is broken
Their form submission is broken for support and they use a dumb AI chat that clearly does not know how to resolve issues. I even tried to get my chat convo with the AI agent flagged to force it to do something else but it doesnt even seem like they are monitoring at all their AI chat bot which is insane really.
I tried reserving tickets for auto pay and received a confirmation page that it worked but my personal link displayed nothing. It also said there were still tickets on eventbrite to buy when eventbrite was all sold out.
Honestly a great idea for an app but terrrible support and feedback loop. Would avoid this site if possible and use literally anything else.
- Idea is nice for a resell app
- Lack of customer service too many broken features
Preferred solution: An apology since this absolutely sucked and was a waste of time and would like to know what steps you will take so another customer doesnt go through it again.
User's recommendation: Dont use this site if you dont have to. Also if you were to deal with any issues itlll be virtually impossible for you to contact them since their cusomter support form is broken and you are talking to an AI bot which will never escalate or help you when necessary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Tixel ripped me off $550
Have to laugh when their mission statement claims to make the company 'safe space' for ticket sellers. They sided with a buyer who scammed me, while Tixel stole my money with no recourse. Incredibly disappointing experience.
If you use their service, pray nothing goes wrong as you are likely to get screwed.
User's recommendation: Avoid at all costs
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Royal Tunbridge Wells, Kent
Dissatisfied with service
Concert tickets - we were re-directed to Tixel by the organisation we bought from to sell the tickets for an event that we are no longer able to attend. The parking element of the tickets sold but we wanted to sell all elements in one. We werent advised this could happen.
Would like to speak to Tixel but CANNOT find a phone no for them for love nor money.
User's recommendation: I dont recommend at all
Perth, Western Australia
Customer service non-existent
They are not replying to emails or messages sent via social media since a week ago and multiple follow ups.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNice website. They won't or can't verify your phone number leaving you dead in the water.
I did contact the company. Very nice service folks.
The issue was not resolved.Tixel is a ticket reseller.
The problem is getting a text code to confirm your id. They state that it's a known issue but the matter was not rectified.
Trying to resell tix. Easy site to use but there is no text back to confirm your phone, essentiallyDo not use until the the confirmation issue is resolved. leaving the customer out of luck.
- Cannot receice confirmatuon text to verify phone
Preferred solution: The ability to resll concert tickets.
User's recommendation: Trying to resell tix. Easy site to use but there is no text back to confirm your phone, Do not use until the the confirmation issue is resolved. leaving the customer out of luck.
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