Tixel
Tixel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tixel has a 1.9 star rating from 3 customer reviews and consumers are mostly dissatisfied; common themes appear across Tixel reviews and indicate service problems and unresolved disputes.
Positive Feedback
The site and concept are praised as a nice, easy-to-use resell app and website for listing tickets.
Negative Feedback / Risk Areas
- Broken phone verification prevents account confirmation and listing completion.
- Support form and AI chat are non-responsive, reflecting widespread customer service failures.
- Reports of lost funds and no refunds or recourse after disputes; Tixel customer complaints cite billing and payout issues.
- Auto-pay/reservation flow is unreliable and can show inaccurate ticket availability.
Key Takeaways for Future Customers
- Check recent Tixel reviews before using and consider alternative resale platforms.
- Expect difficulty reaching support and potential issues with phone verification.
- Be cautious with listings involving auto-pay and monitor transactions for refunds or billing problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tixel has a 1.9 star rating from 3 customer reviews and consumers are mostly dissatisfied; common themes appear across Tixel reviews and indicate service problems and unresolved disputes.
Positive Feedback
The site and concept are praised as a nice, easy-to-use resell app and website for listing tickets.
Negative Feedback / Risk Areas
- Broken phone verification prevents account confirmation and listing completion.
- Support form and AI chat are non-responsive, reflecting widespread customer service failures.
- Reports of lost funds and no refunds or recourse after disputes; Tixel customer complaints cite billing and payout issues.
- Auto-pay/reservation flow is unreliable and can show inaccurate ticket availability.
Key Takeaways for Future Customers
- Check recent Tixel reviews before using and consider alternative resale platforms.
- Expect difficulty reaching support and potential issues with phone verification.
- Be cautious with listings involving auto-pay and monitor transactions for refunds or billing problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service sucks and ticket buying flow is broken
- Support form is broken.
- The AI chat can't resolve issues.
- Tickets show as available on Eventbrite though sold out.
Their form submission is broken for support and they use a dumb AI chat that clearly does not know how to resolve issues. I even tried to get my chat convo with the AI agent flagged to force it to do something else but it doesnt even seem like they are monitoring at all their AI chat bot which is insane really.
I tried reserving tickets for auto pay and received a confirmation page that it worked but my personal link displayed nothing. It also said there were still tickets on eventbrite to buy when eventbrite was all sold out.
Honestly a great idea for an app but terrrible support and feedback loop. Would avoid this site if possible and use literally anything else.
- Idea is nice for a resell app
- Lack of customer service too many broken features
Preferred solution: An apology since this absolutely sucked and was a waste of time and would like to know what steps you will take so another customer doesnt go through it again.
User's recommendation: Dont use this site if you dont have to. Also if you were to deal with any issues itlll be virtually impossible for you to contact them since their cusomter support form is broken and you are talking to an AI bot which will never escalate or help you when necessary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTixel ripped me off $550
- They claim to be a 'safe space' for ticket sellers.
- They sided with a buyer who scammed me, and Tixel took my money with no recourse.
Have to laugh when their mission statement claims to make the company 'safe space' for ticket sellers. They sided with a buyer who scammed me, while Tixel stole my money with no recourse. Incredibly disappointing experience.
If you use their service, pray nothing goes wrong as you are likely to get screwed.
User's recommendation: Avoid at all costs
Royal Tunbridge Wells, Kent
Dissatisfied with service
- We were directed to Tixel to sell tickets we can't attend.
- The parking portion sold separately and we couldn't sell all elements in one.
Concert tickets - we were re-directed to Tixel by the organisation we bought from to sell the tickets for an event that we are no longer able to attend. The parking element of the tickets sold but we wanted to sell all elements in one. We werent advised this could happen.
Would like to speak to Tixel but CANNOT find a phone no for them for love nor money.
User's recommendation: I dont recommend at all
Perth, Western Australia
Customer service non-existent
They are not replying to emails or messages sent via social media since a week ago and multiple follow ups.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNice website. They won't or can't verify your phone number leaving you dead in the water.
I did contact the company. Very nice service folks.
The issue was not resolved.Tixel is a ticket reseller.
The problem is getting a text code to confirm your id. They state that it's a known issue but the matter was not rectified.
Trying to resell tix. Easy site to use but there is no text back to confirm your phone, essentiallyDo not use until the the confirmation issue is resolved. leaving the customer out of luck.
- Cannot receice confirmatuon text to verify phone
Preferred solution: The ability to resll concert tickets.
User's recommendation: Trying to resell tix. Easy site to use but there is no text back to confirm your phone, Do not use until the the confirmation issue is resolved. leaving the customer out of luck.
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